Sector 08 of 08 · Hospitality

Outsourced Support for Hospitality Businesses

Guests expect quick, friendly answers, and online reviews shape your reputation. HIve can handle guest communication, moderate reviews and profiles, and help you hire, so your on-site team can focus on the guest experience.

Schedule a quick discovery call How HIve can help
Guests
Phone, chat and email
Reputation
Review and profile moderation
Hiring
Sourcing and screening support
Response
Reply within one business day
01 Where the pressure shows up

Great stays start before guests arrive.

Hospitality businesses are judged on every interaction — from the first question to the review left afterwards.

  1. Guest questions

    Booking, amenity and billing questions arrive across phone, chat and email throughout the day.

  2. Online reputation

    Reviews, comments and listing profiles need consistent attention.

  3. Staffing

    Busy seasons and staff turnover make recruiting a constant task.

02 How HIve can help

Services that fit hospitality work.

These are the HIve services most relevant to hospitality businesses. The services stay the same; the workflows and priorities are adapted to your business during planning.

Need something else? Every HIve service can be used on its own or combined.

Explore all six HIve services
03 How we work together

Built around how you already work.

No one-size-fits-all playbook. Every engagement follows the same four steps, starting with understanding how your hospitality business actually runs.

Start with step one

  1. Listen first

    We take the time to truly understand the challenges and objectives you face day to day — before anything is designed.

  2. Draw up the plan

    We create a clear, realistic workflow that suits your tools and meets your standards, rather than a one-size-fits-all playbook.

  3. Get started

    Our experienced team takes charge of the process with as little disruption to your business as possible.

  4. Keep improving

    We keep reviewing performance, exchange frank feedback with you and adjust the output.

04 FAQ

Questions from hospitality businesses.

Contracts, onboarding, working hours and data access are covered on the full FAQ page.

Read the full HIve FAQ
What hospitality work can HIve take on?
Guest communication by phone, live chat and email, review and profile moderation, and recruitment support.
Does content moderation include replying to reviews?
Content moderation covers reviewing and validating reviews, comments and profiles against your guidelines. If you'd also like help with guest communication around reviews, tell us during planning and we'll scope it.
Can support cover busy seasons?
Setups are designed to scale up or down as your business shifts. Tell us about your seasonal patterns during planning.
05 Other sectors

Other sectors HIve can support.

Same services, adapted to each sector's workflows.

Let's talk

Have an operational bottleneck you'd like to solve?

Let us know what's slowing your hospitality business down and we'll put together a team arrangement for it. We reply within one business day.

Schedule a quick discovery call All six services